Route Package Protection

We strive to ensure you are satisfied with your purchase, but if that is not the case, please see the following details regarding our return policy: We accept returns within 30 calendar days from the order delivery date. To receive a full refund, items must meet the following conditions: Product must be unused and repacked appropriately with all accessory parts and documentation in original packaging Product must be purchased directly from Dr. Noze Best or an authorized partner. We CANNOT accept returns for used products as safety is the top priority for our employees. The used product presents an exposure risk of contaminated material to our staff, and returns will not be accepted if there is any sign of product usage or contamination. To initiate a return, please visit our Returns Portal. You will need your order number to complete your refund request. If your return is accepted, you will receive a return shipping label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted. Once your item is received and inspected, your return will be processed, and a refund will be issued within 5 to 10 business days. Please note that return shipment for your order will be free of charge, but original order shipping costs (i.e. express shipping) will not be refunded. Please feel free to contact us with any questions you have at hello@drnozebest.com.hello@drnozebest.com